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Emotional vampires : dealing with people who drain you dry / Albert J. Bernstein.

by Bernstein, Albert J.

Edition: Rev. and expanded 2nd ed.Material type: book Book Publisher: New York : McGraw-Hill, c2012Online access: Location Map Availability: Items available for loan: University of Wollongong in Dubai (1). Location(s): Tough Topics 158.2 BE EM.

Dealing with people you can't stand : how to bring out the best in people at their worst / by Rick Brinkman and Rick Kirschner.

by Brinkman, Rick | Kirschner, Rick.

Edition: 3rd ed.Material type: book Book Publisher: New York : McGraw-Hill, c2012Online access: Location Map Availability: Items available for loan: University of Wollongong in Dubai (1). Location(s): Tough Topics 158.2 BR DE.

Crucial conversations : tools for talking when stakes are high / Kerry Patterson ... [et al.].

by Patterson, Kerry | Grenny, Joseph | McMillian, Ron | Switzler, Al.

Edition: 2nd ed.Material type: book Book Publisher: New York : McGraw-Hill, c2012Online access: Location Map Availability: Items available for loan: University of Wollongong in Dubai (1). Location(s): Tough Topics 153.6 PA CR.

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